Return Policy

Last Updated:

Overview

This Return Policy outlines the terms and conditions for the return of rented furniture and decor items from Peacefulaeflame. As a rental service, our policy differs from traditional retail return policies.

Rental Period and Collection

All rented items must be returned on the agreed collection date specified in your rental agreement. Our team will collect the items from your venue at the scheduled time. You are not required to transport items back to our facility.

Condition Upon Return

Items should be returned in the same condition as delivered, allowing for reasonable wear and tear from normal use during your event. Please ensure:

  • Items are accessible for collection at the agreed time
  • All pieces of multi-component items are present
  • Items are reasonably clean and free from excessive debris
  • No significant damage has occurred

Early Returns

If you wish to return items before the scheduled collection date, please contact us at least 24 hours in advance. Early collection may be arranged subject to availability, but rental fees are not prorated for early returns.

Late Returns

Items not available for collection at the scheduled time may incur additional rental charges. Late fees are calculated on a daily basis. Please contact us immediately if you need to extend your rental period.

Damaged or Missing Items

Upon collection, our team will inspect all items. If damage beyond normal wear and tear is identified, or if items are missing, you will be notified and charges may apply based on:

  • Repair costs for damaged items
  • Replacement costs for items that cannot be repaired
  • Full replacement value for missing items

Damage Protection

Optional damage protection is available at the time of booking. This coverage reduces or eliminates your liability for accidental damage during the rental period. Please inquire about damage protection when making your reservation.

Cancellations and Refunds

Cancellation terms are as follows:

  • More than 30 days before event: Full refund minus 10% administrative fee
  • 15-30 days before event: 50% refund
  • Less than 15 days before event: No refund

Refunds are processed within 10 business days of cancellation confirmation.

Defective Items

If you receive items that are defective or not as described, please contact us immediately. We will arrange for replacement or repair at no additional cost. This must be reported within 2 hours of delivery.

Weather and Force Majeure

In cases of extreme weather or other circumstances beyond our control that prevent delivery or collection, we will work with you to reschedule. Rental periods may be adjusted accordingly.

Cleaning

Basic cleaning of items before collection is appreciated but not required. Professional cleaning is included in your rental fee. However, excessive soiling or staining may result in additional cleaning charges.

Disputes

If you disagree with any charges assessed for damage or late return, please contact us within 5 business days of receiving the invoice. We will review your case and work toward a fair resolution.

Contact Information

For questions about returns, collection scheduling, or this policy, please contact:

Peacefulaeflame
3 Nye Bevan Estate, Lower Clapton
London E5 0AG, United Kingdom
Phone: +442030624000
Email: supportuse@peacefulaeflame.world

Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services constitutes acceptance of any changes.